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New Member

Agents not getting removed from Resources page

Hi Pros,

I have CRS 4.0.2 with CCM 4.1.3. Now I deleted some users from CCM who were IPCC Agents also. Now they still show in resources page in RM. How can I remove the same? Is this a bug of some kind?

Regards,

Pratik

3 REPLIES
New Member

Re: Agents not getting removed from Resources page

Hi,

Pls check if your are hitting the following DDTS CSCsb50990,CSCsc62132

Thanks

Srikanth

New Member

Re: Agents not getting removed from Resources page

Hi,

I checked the bugs. They are for users getting deleted from CRS. My problem is that when I delete users from CCM, they still show up as resources in CRS & also when I click inactive agents, the screen is blank.

New Member

Re: Agents not getting removed from Resources page

Hi,

Please follow the below workaround for removing your agents (seeing the

Inactive Agents page):

1. Stop Node Manager.

2. Take a backup copy of ..\wfavvid\tomcat_appadmin\work folder and

..\wfavvid\tomcat_appadmin\webapps\appadmin\WEB_INF\web.xml file.

3. Empty the \wfavvid\tomcat_appadmin\work folder.

4. Under \wfavvid\tomcat_appadmin\webapps\appadmin\WEB_INF, open the web.xml

file and add the following lines as follows :

Add the following tag where ever you see all the other tags are

jsp._00025rotected.icd_0005fdeleteresources_0005flist

-name>

jsp._00025rotected.icd_0005fdeleteresources_0005flist

t-class>

Add the following tag where ever you see all the other

tags are,

jsp._00025rotected.icd_0005fdeleteresources_0005flist

-name>

/jsp/protected/icd_deleteresources_list.jsp

5. Save the web.xml file.

6. Restart the Node Manager and try again.

Regards

Srikanth

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