10-27-2014 01:34 AM - edited 03-14-2019 02:02 PM
Dears,
I have installed CUIC and created the Data Sources to connect to the ICM Historical and Real Time databases. The Data Sources are online.
Then, I have downloaded and imported the ICM stock reports, but when I try to run a report, the list that contains the agents is empty (as per the attached screenshot).
Does someone have any idea what could be missing.
Thank you in advance.
Lara
Solved! Go to Solution.
10-27-2014 04:56 AM
Everything looks right, but you're not getting the data though. Refreshing the value list do anything? If you test your connection, does it say ok? You do have agents in there, right? :)
david
10-27-2014 02:12 AM
have you configured Agent Distribution tab in PG explorer in ICM for agent PG to enable reporting?
also what do you see in other reports like Agent real time, not ready reports?
regards
Chintan
10-27-2014 02:56 AM
10-27-2014 04:10 AM
Post a pic of your Data Sources, should have two for UCCE Historical and UCCE Realtime. Then a pic of Value Lists Agents, show Values.
david
10-27-2014 04:16 AM
10-27-2014 04:56 AM
Everything looks right, but you're not getting the data though. Refreshing the value list do anything? If you test your connection, does it say ok? You do have agents in there, right? :)
david
10-27-2014 05:15 AM
Thank you David :)
Best Regards,
Lara
10-27-2014 05:29 AM
Do you mind stating what you did to fix it so other in the future can solve their own problem?
Thank you.
10-27-2014 05:30 AM
I just clicked on the Refresh button :)
Regards,
Lara
11-19-2014 10:51 PM
Hi David,
I faced the same issue again; when checking the agents value list, it is empty even after the refresh. The data sources are online and the value lists are also online.
Can you please shed some light on what could be checked?
Is there a way to re-synchronize the config from ICM?
Thank you in advance.
Lara
11-20-2014 02:02 AM
Lara,
Is this a new agent, how long ago was it built? Has the agent logged in at least once, maybe taken a single call?
david
11-20-2014 02:10 AM
Hi David,
Actually all the value lists are empty: agents, agent teams, skill groups,...
Even the refresh doesn't bring data.
Recently I have deleted HDS database, recreated it from scratch and re-synchronized it with the logger's database with the "truncate table recover command". Do you think this might be the problem?
Thank you,
Lara
05-18-2016 02:04 AM
Hi folks,
Am facing the same problem.
- CUIC Datasources Historical and AW-DB are UP and connected.
- I have added configuration in CUCM PG for Agent reporting.
- I restarted ICM Logger and distributor services.
- Restarted CUIC A Cisco DB service.
- Refreshed Values list.
Nothing worked.
I have 4 agents, around 100 calls under AWDB table but nothing working. Can you guys pls suggest.
regards,
Ritesh Desai
05-18-2016 02:25 AM
Hello Ritesh,
Are you pointing the Database Name for UCCE Historical Data Source to icm_awdb instead of aw_hds?
Regards,
05-18-2016 03:09 AM
Dear Lara,
In CUIC under data-sources, for historical pointed to pod1_hds and for realtime pointed to pod1_awdb
1 thing i dint understood, in historical I dont see any agent names. On AWDB i see agent names under agent table.
regards,
Ritesh Desai.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: