Can someone tell me if this is possible? I have a supervisor who wants his agents to record a personal greeting to be played before receiving a call from the queue. The way the agents only needs to say can I help you. Instead of the usually greeting, (company name, agents name how can I help you).
Re: Agents Personal Recording before answering call.
I have access to Cisco Live and I'm listening to the Cisco Unified Contact Center Express Scripting by Chris Yeo, Product Manager - Cisco.
In slide 23 he specifically cites an example of setting the Connect propert to "no" in the Select Resource step. By doing this you provide a delay of the transfer to an agent and he states this can be used for playing the agent's personal greeting prior to routing the call to the agent. Unfortunately, he doesn't give a script example of this.
I'm hoping the seasoned scripting engineers that monitor this site may have some insight into how this can be done with an example script.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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