Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Agents remain in work state after the wrap up time

Hi,

After an os upgrade of callmanager 4.1.3 and a restart of the 2 IPCC Express servers, we faced a problem : Agents don't go automatically in Ready State after the wrapup time was finished, but remain in the work state until they make themselves Ready manually.

No errors found in the log files.

What may be the cause of that.

2 REPLIES
Hall of Fame Super Silver

Re: Agents remain in work state after the wrap up time

Is the "Automatic Available" option enabled at the resource level?

Chris

New Member

Re: Agents remain in work state after the wrap up time

Hi

I have the same issue and have checked all of the agents recouse states and they are set to auto availiable. any more ideas?

Mark

152
Views
0
Helpful
2
Replies
CreatePlease to create content