We have an Outbound campaign on PCCE with SIP Dialer, our campaign is predictive but when we start the campaign many agents change their states to "Reserved" for 8 minutes and then they receive the call.
This situation is randomly, sometimes the campaign works fine, but many times the campaign presents that behavior.
Can you clarify what you mean by reserved? Are they actually reserved by the dialer with a reservation call visible on their desktop, or do they enter a "Reserved" state with no call but times out after about 30 seconds?
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