02-22-2014 09:37 AM - last edited on 03-25-2019 07:25 PM by ciscomoderator
Hi
We have an Outbound campaign on PCCE with SIP Dialer, our campaign is predictive but when we start the campaign many agents change their states to "Reserved" for 8 minutes and then they receive the call.
This situation is randomly, sometimes the campaign works fine, but many times the campaign presents that behavior.
Our PCCE is 9.x
I hope you can help me.
Regards.
02-22-2014 11:10 AM
What's your admin script look like? More specifically, can you tell us the value of your formula for OutboundPercent?
02-24-2014 07:48 AM
02-27-2014 10:20 AM
Can you clarify what you mean by reserved? Are they actually reserved by the dialer with a reservation call visible on their desktop, or do they enter a "Reserved" state with no call but times out after about 30 seconds?
02-27-2014 12:24 PM
Hi Ed
The CTIOS agent desktop shows the state "Reserved" and the agents does not receive call After 8 minutes, the agents talk with customer and then they should wait another 8 minutes in "Reserved"
Regards.
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