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Community Member

Agents want to see Call waiting in the queue

When agents are logged in they do not see the number of calls waiting in the queue.  Only supervisors can see this.  Is there a way to get the agents to see this queue in the Agent Desktop software.

UCCX Version 9

Thanks,

HA

2 REPLIES
Community Member

Agents want to see Call waiting in the queue

Which agent desktop ru using? If CAD that is already available through the statistics button where you can see the calls waiting in CSQ

Thanks!

-JT-

Agents want to see Call waiting in the queue

CAD has a reports feature which contains a report (the last one in the list) that shows the quantity of contacts waiting across all CSQ's the Agent services.

Alternatively, you could look at using a walboard.

Anthony Holloway

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Anthony Holloway

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