i'm struggling with agents also use DID on their ip phone. Every agent has a CTI port and DID. Durring business hour, RNA calls (to their DID) fowarded to CS queue. After hour they don't like to press CFWD-to-VM so they want me to find a solution automatically forward calls (to their DID) to vm. I'll be able to accomplis this with creating time-day-schedule routing and apply it to CTI dedicated for routing calls to VM after hour. The issue with this is: I can't make it the phone ring then goes to VM. Since some of them start/end hour diffrently, it would be nice to have the phone ring few times then RNA to vm. Does your organization have CTI and DID on agent phone? and how do they work? I'm thinking UCCX scripting might have a solution for this. Would anyone kind to share?
personally, I think you are stepping into a mine field. Even with TOD routing and Time schedules/partitions in CUCM, you do not have any flexibility. You will be forever changing schedules, to cater for varying shifts, changing business hours and public holidays.
can you not use extension mobility and let your agents log off and do a call forward unregistered to VM which will kick in at the end of each agents shift.
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
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