just wanted to check with you guys your thoughts on this:
i need to configure my UCCX script so that if an agent is not ready (agent is not logged in or not available) to route calls to option x. now, if the agent is available (logged in) but busy on another call (reserved) to route calls to option y...
a way to check the status of the agent and route based on that.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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