Alert: UCCE: Call is undergoing recovery procedures due to a downstream IPCC application failure
I have a UCCE 7.5 environment. I am intermittently getting the following alert from voice gateway. Though no agent complain the call issue. I tried documentations and other resources but could not get any help. Want to know why this message is coming? what severity and potential impact it can have on calls and how can we resolve this.
Please see the following alerts:
12045200: 12050035: Mar 30 09:50:53.429: %IVR-4-APP_WARN: TCL CVP: **** survivability.tcl: Call is undergoing recovery procedures due to a downstream IPCC application failure **** CallID = D2DA4D04.B6A911E3.AB990027.0D8575E0
Thanks Omar, I have see this link but its not giving me any idea. where to and how to check the details. What kind of traces I can get? and how? Can I reproduce.. Should I check the detail logs for gw or icm?
I think I've seen this when calls timeout, I call them phantom calls as there really isn't a call there. I've never been able to figure out what's going on, but I do see it every once in a while. Sorry I can't be more help, have you been able to recreate the issue at will?
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