allow agent to change from not ready to not ready status
I have a question, sometimes my agents go on a Not Ready status to work on an issue, but then it is either their break or lunch time. CAD does not give them an option to select a "Break" or "Lunch" NOT READY status without going to select "Ready" first and if the queue is full they have to take another call. Those that go to lunch or break but do not have the correct NOT READY status I ask them what they are working on. Is there a setting I can change where agents change between NOT Ready state without having to go to READY first?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...