wondering if anyone can comment on this. our customer is looking for a way to enter data /code into CAD as the call arrives based on teh user issue.
for example, lets say we define a code in script or workflow/enterprise data some how (not sure if this can be done) a code 60 for users who has 'internet issues'. so as soon as teh agent mention that issue we can catagorize this call into code 60. so agent would choose (from drop down menu in cad from the available such codes) or manually type in the code?
then Historical reporting can be used to pull all the calls with those codes associated.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...