I would like our agents to see the number of calls and how long those calls have been in the queue. I feel this would help them change their responses. For example, during a slow time when not many calls are coming in, the help desk agents would be able to provide more help than during times when there are many calls or calls have been waiting a long time, they may just collect some information and move on to clear the queue.
I am not at work right now, but you're saying that under the stats option I will be able to see the number of calls in the queue? We have not gone live with the CSQ yet, so my only experience is seeing what it shows when the calls come to me.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...