Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

alram to supervisor incase the call in the queue exceed the service level

Hi,

We have IPCCX 4.0(4) with service level and percentage 60, 70 respectively, can we configure alram to be sent or appear at the supervisor in case the call in queue exceed the service level or thershold , like the agent desktop.

1 REPLY
Silver

Re: alram to supervisor incase the call in the queue exceed the

CRS will not notify the Supervisor if a call in queue exceeds the service level or threshold.

130
Views
0
Helpful
1
Replies
CreatePlease login to create content