10-19-2008 03:44 AM - edited 03-14-2019 03:04 AM
Hi,
We have IPCCX 4.0(4) with service level and percentage 60, 70 respectively, can we configure alram to be sent or appear at the supervisor in case the call in queue exceed the service level or thershold , like the agent desktop.
10-24-2008 08:35 AM
CRS will not notify the Supervisor if a call in queue exceeds the service level or threshold.
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