Currently we have a client that uses Contact Center Express. They broadcast calls to multiple lines by pushing the call back to CM for a Hunt List.
I'm looking for some alternative ideas that might be able to move the client away from the Hunt Lists and into a new version of CM and UC that can still allow the broadcast to multiple phones without the Hunt List.
Shared lines have been supported forever, unless you are referring to support with UCCX, which is still the case. Though your question lead me to belive you are just using hunt groups and agents do not login with CAD. Can you elaborate on your setup?
The users are not using CAD at this time to answer the phone.
Client is a car dealership that multiple people have to be available to answer the call or a sale could be lost.
Calls are currently broadcasted to the Hunt List so a call is not missed. I was under the impression that a call could not be sent to a shared line from the script, but that was probably referring to CAD shared lines.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...