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Community Member

An agent be able to see his real time performance statistics on his desktop

HI,

In Cisco UCCE how can an agent be able to see his/her real time performance statistics on his desktop?

Please suggest.

Thanks,

Manish

4 REPLIES
Green

Re: An agent be able to see his real time performance statistics

You can with CAD, you cannot with CTIOS. Whatcha got?

Regards,

Geoff

Community Member

Re: An agent be able to see his real time performance statistics

Hi Geoff,

Thanks, Is there any customization (CAD)required for the same .

Thanks,

Manish

Green

Re: An agent be able to see his real time performance statistics

Nope. An agent has a limited real-time view of the skill groups they belong to. They can see the number of calls in queue and how long the longest one has been waiting. They also see the number of calls they have received so far today and the average talk time.

What do you want to see?

Regards,

Geoff

Community Member

Re: An agent be able to see his real time performance statistics

You have realtime statistics in the CTI Toolkit Agent Desktop as well with Calls handled today, handled calls time today, time talking today, time holding today, Time ready today and time not ready today. Along with this you also have realtime statistics of the skillgroups you belongs to with far more columns.

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