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An agent can't dial +E.164 string from CTIOS Toolkit Agent Desktop

There is a problem with dialing a +E.164 number from agent desktops (example: +380975431111). When they make a call, CTIOS Agent Desktop shows an error:

Client

MessageType:eMakeCallRequest

    ErrorMessage:Error [10117] The specified DTMF string is invalid

CTIOS Server

eControlFailureConf(14):The request specified a destination that is not valid.

PG & CG

Error=INVALID_DESTINATION

But when I place a call from IP Phone or IP Communicator it works using route "/+". All other destinations (00, 0, etc) can be reached through CUCM.

Are there some misconfigurations or its a limitation for Agent Desktop???

Thanks in advance for yours replies!!!

P.S.

Using CUCM 8.0.2, ICM 8.5.1, CTIOS 8.5.1

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

An agent can't dial +E.164 string from CTIOS Toolkit Agent Deskt

Artem,

This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.

- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)

Hope it helps ?

GP.

Pls rate helpful posts !!

1 REPLY
Cisco Employee

An agent can't dial +E.164 string from CTIOS Toolkit Agent Deskt

Artem,

This is expected behavior becuase E.164 is not supported with the latest versions for 8.x. However, it is being worked on for future support.

- Cisco CTI Server, CTIOS (8.x)
- Cisco CTIOS Toolkit Agent Client und CTIOS Toolkit Supervisor Client (8.x)
- CAD Agent Desktop and CAD Supervisor Desktop (8.x)
- Cisco Outbound Option (8.x)

Hope it helps ?

GP.

Pls rate helpful posts !!

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