I'm creating a script that will collect the area code from every inbound call and use that information to make a routing decision. For example, if the area code is 406, I want to match that with MT; if it's 614, I want to match that with OH. I'm using an xml file for all area codes and state codes. The xml file looks something like this:
I'll have an ANIItem for every area code in the US.
I'll store the ANI as a variable, and I'll want the script to populate the statecode variable based on the information in the xml program. My question is regarding the scripting: How can I get the script to loop through the xml file, checking for a match, and then return the state code. Any suggestions or examples would help.
I've used the holiday script and it works well when looking at a single variable - i.e. the holidaydate. I'm hoping to be able to look at the ANIList.xml file and pull a variable based on the data I store in the ANI variable. I've looked at the CRS Scripting and Development .pdf which shows how to use the Get XML Document Step, but I'm having difficulty comparing the ANI to a matching ANI in the xml file, and then pulling the state code matching that ANI out and using to make a routing decision.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...