Anybody familiar with Mobile Connect / Single Number Reach should be familiar with the "Answer Too Soon Timer" this timer prevents calls sent out to an external network for example a cell phone from being diverted to the voicemail box of a cell phone. It works well. I've been asked to help build a script that basically uses the Call Consult Transfer function in UCCX to route calls to external numbers many of which are cell phones, the problem is if the cell phone is off the network the call gets diverted to the cell phone's mailbox which is not what I want. If UCCX had something similar to the Answer Too Soon Timer this value can be set to say 4000ms to prevent calls from diverting improperly. Has anyone come across something like this in UCCX?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...