Since having migrated to a SIP outbound dialer from SCCP, we're noticing a large percentage of voicemails/answering machines being transferred to agents and categorized as a call result 10 after CPA is done on the gateway. Has anyone using a SIP dialer found a 'happy medium' with regards to the CPA parameters settings under the 'Campaign Purpose' tab in campaign configuration? Below are our existing CPA settings for a particular campaign experiencing this issue.
Can you quantify how many VM calls are going to agents out of total calls made? The main reason I ask is that you want to start with a number and then move the analysis period up a fraction and then get a new number and compare results. Personally, I've not had any problems with the default settings, but this was in Canada for a cellphone company, so it might be a bit different for your country and industry.
We quite honestly have not yet had the chance to really look at the numbers to get an accurate picture but we have an estimated percentage of calls getting through of 15% to 20%. We are in the healthcare industry and our contacts are primarily senior citizens, both english and spanish.
I've had some luck increasing Minimum Silence Period by 50-200 ms. This was with SCCP dialer though, haven't seen major differences with SIP dialer myself. The best way to deal with this is to turn on the CPA recording feature and manually listen to calls that were misidentified. Often you can hear certain patterns that help guide how you should adjust these parameters, or at least see what is going wrong.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
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involving TAC. This document discusses the bas...