Re: Any idea on approximate upgrade for CM, unity, ICM and CVP
I've never really been involved 100% in an upgrade project, we have a team dedicated for that in my company. However, I think it's usually 4-6 weeks, depending on the scope. The main thing to take into account is, #1 licensing, ensure you have all the proper licensing ASAP. #2 hardware, for example, CVP has greatly improved their port density in later versions which allows you the opportunity to remove some servers from the solution. #3 upgrade process, you can do a concurrent upgrade, where you're running two version at one point and can only upgrade one piece at a time, this process usually takes longer, but provides virtually no down time. eLoyalty (my employer) has a pretty big presence in the Midwest in case you're interested.
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