I have a duplex IPCC 6.0 environment with side A and side B connecting via 45MB MPLS QoS enabled WAN. And recently I am seeing an issue with JTAPIGW process, for some reason it goes active on PG1b and when it happens all agents get kicked out of CAD momentarily but able to log back in, and according to the agents, the call-type and reporting also disappear when this happens.
Can someone explain what JTAPIGW process does ?
Why it fails over to PG1b suddenly ?
Is it normal that agents are getting kicked out of CAD ? and reporting and call-type are disappeared ? when the issue happens.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...