Anyone out there that has upgraded their CRS environment from 3.5 to 4.0, could you please try to run a HR for me?
I think I've found a bug; I have a client that has found some discrepancies in their historical reports; I went back to my last two clients that I?ve upgraded their CRS 3.5 system to 4.0 and found the same issue.
Could anyone run a HR for Contact Service Queue Activity Report (by Interval) for a date before the upgrade, and one for post upgrade? I bet you will see that there is no Calls Abandoned for any pre-upgrade dates.
TAC says they have no cases documented for this phenomenon! I can?t believe I?m the only one that is experiencing this issue.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...