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New Member

Anyone with 3.5 to 4.0 upgrade environment?

Anyone out there that has upgraded their CRS environment from 3.5 to 4.0, could you please try to run a HR for me?

I think I've found a bug; I have a client that has found some discrepancies in their historical reports; I went back to my last two clients that I?ve upgraded their CRS 3.5 system to 4.0 and found the same issue.

Could anyone run a HR for Contact Service Queue Activity Report (by Interval) for a date before the upgrade, and one for post upgrade? I bet you will see that there is no Calls Abandoned for any pre-upgrade dates.

TAC says they have no cases documented for this phenomenon! I can?t believe I?m the only one that is experiencing this issue.

Thanks in advance.

3 REPLIES
Anonymous
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Re: Anyone with 3.5 to 4.0 upgrade environment?

New Member

Re: Anyone with 3.5 to 4.0 upgrade environment?

Did you see anything specific that related to my issue? I've look and nothing seems relevent.

New Member

Re: Anyone with 3.5 to 4.0 upgrade environment?

You are running into this problem CSCsd95742

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