I have installed all again, and now, I don't have this error en the DB, but I have the same problem, I cannot see any recordings in the WFO, however in the QM server.. common files/QM/recordings/audio, there are the files .spx.
Luis/Steve - either of you figure this out? Running into the same problem with the same versions and same error messages. Everything was working for about a week and now I can't search for recorded files past a certain date.
Think the only thing that was change was the Route Pattern extension for the SIP trunk.
Turns out my original problem was patience. Since I was running Quality Workflow (not Archive) the system waits till the End of the Day (as configured in the Workflow) to upload and show any of recordings, even though I have 100% checked. This confused me, but I was told this is normal. The next day I saw recordigns up to End of Day from the previous.
However, weeks later, the supervisors noticed that recordings stopped showing up one morning. It took a reboot of the QM server to get the recordings to start taking again. This is currently open as a TAC case. Strange thing about this is that there were NO recordings on the agent workstations during this time. Nothing in the recordings or the staging folder. I would have thought that if the server stopped taking uploads that they would have loaded up in staging folder on the agent's computer.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...