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Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

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New Member

Application end of life

We need to know the End of life of all applications related to ICM 6.0 & CTIOS 6.0. From where can we get it?

3 REPLIES
Hall of Fame Super Silver
New Member

Re: Application end of life

Thanks dear. I want to know that CTIOS 6.0 is included in ICM 6.0 or do I need to find out EoL for it separately?

Green

Re: Application end of life

The CTIOS, the CTI server and the PG software should all be the same version.

You can run a PG from an older version with a central controller of a newer version - this will happen during upgrades of large ICM contact centers, where the central controller is upgraded and the PGs remain on the previous version until later.

Regards,

Geoff

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