If a customer were to build a home grown Application Gateway would they need to pay to enable the Application Gateway feature on the CallRouter? Obviously it would be an honor system since there is no license file but just wondering if the feature itself is supposed to be licensed. Is there only a cost if they decided not to build in-house and went with something such as the GatewayODBC from Cisco? Not looking for cost, just trying to understand where the costs would come into play.
as far as I know, there's no additional license fee for using the Application Gateway feature, as such.
Cisco Something Something Services, however, sell products based on the AGP platform, for instance, an application enabling ICM scripts to do MQ.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...