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Application to Application Transfer

is it possible to transfer from 1 application to another? I have not found a way to complete the transfer, yet.

Thanks

Everyone's tags (3)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Silver

Application to Application Transfer

Have you tried using the trigger application step?

Brian

Application to Application Transfer

Hi Neal,

While redirecting a call to an application one should use Call Redirect step.

When transfering to another application, mark the call as handled using the Set Contact Info step. Not

doing so will result in a delay of 5 seconds as additional internal events have to be handled for the call.

Please refer the "Cisco Unified Contact Center Express Editor Step Reference Guide" for reference.

Hope it helps,

Anand

Please rate helpful posts..

4 REPLIES
Silver

Application to Application Transfer

Have you tried using the trigger application step?

Brian

New Member

Application to Application Transfer

I have tried this and it does not work - it says "Sorry we are currently experiance........"

I have tried to Applicaiton Name, Application Number, Phone Number for the application. Nothing works.

If I call the other application directly it works....I will look for a working example

Thanks!

Application to Application Transfer

Hi Neal,

While redirecting a call to an application one should use Call Redirect step.

When transfering to another application, mark the call as handled using the Set Contact Info step. Not

doing so will result in a delay of 5 seconds as additional internal events have to be handled for the call.

Please refer the "Cisco Unified Contact Center Express Editor Step Reference Guide" for reference.

Hope it helps,

Anand

Please rate helpful posts..

New Member

Application to Application Transfer

Whoa! That worked!

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