Is it good practice to have different users set up for each different CTI RP?
A UCCX system is used by two or more different groups - Sales, Accounts, IT each with their own scripts and CT RP`s for access numbers. Would it be best to create an application user for each "call centre" to separate the different groups and assicate the differnt CTI RP`s and ports to each user or just use a single user and associate all the CTI RP`s and Ports to the one user and separate the scripts in UCCX?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...