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Silver

Application Users

Is it good practice to have different users set up for each different CTI RP?

A UCCX system is used by two or more different groups - Sales, Accounts, IT each with their own scripts and CT RP`s for access numbers. Would it be best to create an application user for each "call centre" to separate the different groups and assicate the differnt CTI RP`s and ports to each user or just use a single user and associate all the CTI RP`s and Ports to the one user and separate the scripts in UCCX?

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Application Users

Hi


The bottom line is that you can't do this with UCCX - there is a single RM JTAPI user, and a single JTAPI user (per server in the cluster).

Regards

Aaron

Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...
https://supportforums.cisco.com/docs/DOC-6212

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Re: Application Users

Hi


The bottom line is that you can't do this with UCCX - there is a single RM JTAPI user, and a single JTAPI user (per server in the cluster).

Regards

Aaron

Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...
https://supportforums.cisco.com/docs/DOC-6212

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Silver

Re: Application Users

thanks

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