Customer has an installation of AQM 8.5.2 for UCCX that we have installed....twice. We can succesfully get through the entire setup, it validates everything, etc. But after that the fun begins.
If you try and come back and modify the settings, it refuses to save anything. It throws an error into the ADMIN log that says:
2012-03-28 16:30:42,614 ERROR QMPI2010 Cannot save information to DB: C:\Program Files (x86)\Common Files\QM\config\db.properties (Access is denied)
2012-03-28 16:30:42,614 WARN QMPI3002 Could not saved due to the following error: Quality Management Database
The error code dictionary is completely unhelpful. It tells me that QMPI2010 means it can't save info to the database, and that I should verify that Surrogate and Data API services are running (all the services are running).
I'm scratching my head on this. It really looks like a permissions problem to me. I've noticed with other applications that Server 2008/Windows 7 do NOT like things going in and manipulating files after installation.
Thanks for the response but actually, that's not helpful at all. As I stated in the original post, I had reviewed the error code dictionary and checked to ensure that the services are all running.
However, I did start digging around, and ended up enabling auditing for object access failures, and found the user account that I was logged in as did not have specific rights against the directory C:\Program Files (x86)\Common Files\QM\, though it was a member of the local administrators group (domain account that was a memeber of the local admins group) which did have rights. I added the account to the permissions on the file path, and at that point it was able to update correctly. Not sure why it had an issue with it, but I was able to at least get past this issue.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4