AQM and uccx

[Sonam]

Hi everyone,

Can anyone share complete document on how to configure aqm fo for voice recording, screen capture and relation with uccx.  Step by step configuration doc would be appreciated.

Thank you. 

[Anthony Holloway]

You should attend the training class if you can. Gain access to the Success Center on Calabrio's website if can. And finally, read over the installation guide on Cisco's website:

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html

[Chris Deren]

In addition in order to be able to install Calabrio products and receive support you need to be certified in that product, i.e. AQM, this was changed about a year or 2 ago. So, make sure you go through proper training and certification if you are planning on deploying the product yourself.