AQM Network Recording with off-board recording server
Facing issue with network recording with AQM license
I am having an environment with AQM license designed to perform network recording. I have done the following :-
The sync between UCCX and AQM is successfull. Agents are imported to Quality Administrator.Though this was not documented ibm odbc created only in base server and this was after this that the test connection was successful...
The VOIP devices are shown in Quality administrator and are enabled for recording ( network )
Work flow created for both quality management and Archive recording.
The recording location set as a folder in recording server.
On the Call Manager end :-
Cretaed recording profile.
cretated SIP trunk with destination address QM server ( first i tried with Base server IP and then with recording server IP , both not working )
created route pattern 4567 and pointed to SIP trunk.
enabled bib in device page, gave recording profile and automatic recording enabled on line page .
DNA ws showing route this pattern, so there is no issues with CSS partition.
i can login with agent, manager and supervisor accounts to calabrio web page.. BUT THERE ARE NO RECORDINGS HAPPENING..
Kindly help me as this has been eating my head for many days now and have very limited documentation regarding AQM from cisco.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...