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AQM on non-MSC servers

Can AQM be installed and run on non-ciscoMCS servers?

We need to store recording for a long time, butcisco servers have very limited disk space, so I`m wandering if it is possible to install AQM on non-cisco servers?

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: AQM on non-MSC servers

The Cisco Workforce Optimization System Configuration Guide, Release 1.4 states that non-MCS hardware is supported:

Application server recommendations are based upon a few specific Cisco MSC H2 server

configurations. Partners may substitute different hardware provided it is equivalent or better

then the target MCS server. Because Cisco may update the MCS server configurations from

time to time, partners can use the following link to the server specification in lieu of the

specifications themselves. Partners should verify their proposed hardware is equivalent to the

Cisco MCS xxx H2 server configurations when designing a WFO system to ensure they are

deploying equivalent or better configurations. Cisco MCS server configurations are listed at

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_models_home.html

Also, WFO MR (the new name for QM) also supports storing the recordings on any CIFS location so you could store this on another file server or your SAN/NAS depending on your configuration. Personally, I store it on the NAS directly if the customer has one.

1 REPLY
VIP Super Bronze

Re: AQM on non-MSC servers

The Cisco Workforce Optimization System Configuration Guide, Release 1.4 states that non-MCS hardware is supported:

Application server recommendations are based upon a few specific Cisco MSC H2 server

configurations. Partners may substitute different hardware provided it is equivalent or better

then the target MCS server. Because Cisco may update the MCS server configurations from

time to time, partners can use the following link to the server specification in lieu of the

specifications themselves. Partners should verify their proposed hardware is equivalent to the

Cisco MCS xxx H2 server configurations when designing a WFO system to ensure they are

deploying equivalent or better configurations. Cisco MCS server configurations are listed at

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_models_home.html

Also, WFO MR (the new name for QM) also supports storing the recordings on any CIFS location so you could store this on another file server or your SAN/NAS depending on your configuration. Personally, I store it on the NAS directly if the customer has one.

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