AQM is not integraded with the AD and as per i am aware of for desaktop recording we need to assign a windows login in the AQM administrator for every agent .
Now in my case it is not integratewd with AD hence i can't use AD credential and if i use the Local windows mchine credential then i have to manually put is for every users which will cause issue during configuration.
My question is
1. Is there any other method i can do that without asking the user to share his/her windows machine credential,Is there a way so that i can create a common account in each machine say admin and give it a privelege for the desktop recording service and use the same common"admin" account in the AQM for every users.
If this is not possible is there any other alternate way to do that .
AQM needs to know the windows username of each user, as this is what ties the calls that are recorded back to a particular user when you are searching for calls etc.
If you had the same account for each user, it would appear that all calls were made by the same agent... so no, it's not really possible. The desktop software also detects who is logging on to the PC console, so it's not a matter of changing the account the service runs as.
You say you are not integrated to AD, but are you not using AD at all for your desktop PC logons?
Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.