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New Member

Are you there?

Running IPCCX 4.0(5) Build042

Very basic setup, one script and application for a IT helpdesk. Call comes in and there are 4 options, each option is tied to a queue.

Seems that every now and then I have heard from users who call in that they hear a "are you there?" message.

I think it is when there are no agents logged in or ready in a queue. But I have not been able to accurately verify this.

If it is because no agent is logged in or ready, during the normal operating hours, any thoughts on how or what I should do to fix it?

Not sure where to start to be honest. Any advice would be appreciated and helpful.

New Member

Re: Are you there?

You will hear the "Are you there" message in menus if you do not select a menu option. So before a menu repeats it's prompt, it will ask "Are you there".

New Member

Re: Are you there?

Under the properties of 'Menu' step, set the 'Maximum Retries' to '0'. The system will then follow the Timeout branch and you will not hear the system prompt.