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ask about CUIC report

Is it possible to show in the reporting, how long the agent start to pickup the phone after his phone ring for each call that he handles?

For example when agent 1's phone ring, agent 1 won't pick up the phone immediately. He waits for 10 seconds and then pick up the phone. I need to show that 10 seconds interval in the report.

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Hall of Fame Super Silver

ask about CUIC report

Look for the "reserved" time in any of the agent reports, reserved time pertains to phone ringing.

HTH,

Chris

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