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Re: Ask the Expert: Finesse for UCCX, How to force the logout Finesse IPPA with UCCX11 Standard Licensing

With UCCX v11.x there is no Finesse (Agent or Supervisor) Desktop interface supported.

So what is the workaround to force the logout of Finesse IPPAs?

Since there is no ability to 'login' as a Finesse Supervisor to do this.

Chris

New Member

Re: Ask the Expert: Finesse for UCCX, How to force the logout Finesse IPPA with UCCX11 Standard Licensing

Hi Chris
For agents logged into Finesse UI, the agent states can be changed by calling the REST API using REST clients like Postman or custom code. I have tested this with both but I haven't tested with agents logged into Finesse IPPA .
I assume, the Finesse IPPA agents also use the same REST APIs hosted in the Finesse server ( I haven't got opportunity to test this so I am going by assumption) .
You can follow the procedure and XML schema mentioned in the URL below :
https://developer.cisco.com/site/finesse/docs/#change-agent-state
Regards
Birendra Hansda
New Member

Re: Ask the Expert: Finesse for UCCX, How to force the logout Finesse IPPA with UCCX11 Standard Licensing

Hi Chris
For agents logged into Finesse UI, the agent states can be changed by calling the REST API using REST clients like Postman or custom code. I have tested this with both but I haven't tested with agents logged into Finesse IPPA .
I assume, the Finesse IPPA agents also use the same REST APIs hosted in the Finesse server ( I haven't got opportunity to test this so I am going by assumption) .
You can follow the procedure and XML schema mentioned in the URL below :
https://developer.cisco.com/site/finesse/docs/#change-agent-state
Regards
Birendra Hansda
New Member

Re: Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD

Hi, 

 

Uccx 11.6 

In the supervisor finesse view we are trying to see the CSQ that the agent is talking on. In CAD we can see their status as well as the CSQ when they are in the talking state. In finesse I don't seem to be able to see this is any live report.

 

Regards,

Paul

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