We are using a NAM to pre-route calls to an Aspect ACD using Translation Routes. The calls are delivered to agent desktops and we are testing with CTIOS Agent Desktop. Unfortunately the Call Variables are being corrupted by the ACD. We use commas in Variable2 and the Aspect is treating these as delimiters and overwriting the other Variables 3-5. This is because the Aspect is using Contact Server and is configured to treat commas as delimiters.
Is there anyway of stopping the Aspect from overwriting the Variables. This can be done on Avaya and Meridian switched by using the /PIM command.
it might be several things here, just as a shot in the dark, are you sure those variables info are not coming on a previous translation route for the same call?
Once the variables got set you need eventually a transfer to another CCT to reset them.
Try also this as a test:
Set OPC registry flag
"DontTranslationRouteConfiguredDNs" to work around scenario. The Registry Value when set to 1 tells OPC to ignore translation routing
calls for Route Request that are associated with a configured DialedNumber. This implies the dialed numbers used to perform the
Translation Route (i.e. RTEXXX) cannot be a configured DialedNumber in the ICM data base (which is OK).
The thing you need to make sure of before setting this registry flag is that the value for the "subtypes" specified in the CCTs to perform the Translation Route is not configured as a Dialed Number in the ICM Data
We did some more testing last nigh OOHs. Our findings are below.
1. The DNIS for the translations routes are not configured as DialedNumbers.
2. The values in the CallControlVariable Map don't seem to have any effect. We have /arr %d=dnis but even if this is removed the translation routes still works. Also Variables3-5 will always get modified if there are commas in Variable2 even though they are not mentioned in the CallControlVariabel Map.
3. We tried /pim nnnnnnnnn as used on the Avaya and Meridian but this command is not recognised by the Aspect pim.
Our routing scenario is as follows.
The SS7 Network makes a Route Request and the call is delivered via a translation route to CCT 903 on the Aspect. An Adjunct Route Request is performed in CCT903 and the call is delivered to the CCT matching the label returned from the PG. At no point are Variables3-5 send back to the ICM in either CCT.
If we could change the Field Separator on the Aspect the problem would be resolved but the documentation says that we have to use comma for Contact Server.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.