I am attempting to get my Aspect hooked up with ICM but I'm having a few problem understanding the Call Variable mapping requirements.
The call is delivered via a TR ok but the datalink request back to the PG is not being understood (I see an error - Dialed number RTE is not configured) I think this is to do with the Peripheral Variable Config parameters but can't be 100%.
The PIM is ok (active) and I can see agent state changes on the Aspect via the ICM.
RCD table shows what I would expect to see eg label is the TR route number and Target Label is the final CCT.
The Aspect is running a 2 step CCT at the moment but this can be moved to a 3 if you recomend that.
I believe we did resolve this. From memory there were a number of issues in getting ICM/Aspect working together.
One was ensuring that you used a fully resolved machine name (eg machine name and domain) to define the aspect connection.
The second which I think is the one above was caused by the customer trying to run multiple ICM connections to a single Aspect without properly defining the resources on the Aspect side. Eg multiple ICM connections require a full set of dedicated links/agents/skills/CCT's etc you can't share these resources as if you do the Aspect does not know which link to use to communicate back to ICM.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.