We're running IPCCx 4.0.4 and Speechworks and we are trying to somehow combine the name to user step and the simple recognition step so that the caller can either state the name of the user or the department they are trying to reach - all in one step. Does anyone know if this is possible?
Our script says "Say the name of the person you are trying to reach or say the name of the department". We've only got it to work with 2 seperate steps, one name to user step, then a simple recognition with the departments listed in the grammar file.
this must be common request so we hope there is a way to do this.
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