You can add the users extensions as alternate extension in the voice mail box which you receive the voicemails, so that those users can voicemails as well. you can check the status of the messages of the voicemail box by logging into the inbox using the following link,
I'm trying to find an end to end process for accountability as well as tracking
a) Once a particular user open/listens/reply/delete the voicemail, is there any report to such details?
b) Also trying to avoid/reduce using multiple applications for them. The visual voicemail directly on the IP Phone looks to be the cleanest approach as listening from the PC would required a different headset (they are the same agents handling inbound calls)
c) Being able to do some form of routing / voicemail assignment to agents/users in the group would be ideal ;)
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...