Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Assign new voicemail to users

Hi All,

 

Is there a way to automatically route / assign a new voicemail to users and track if those voicemail has been open/responded?

 

Thanks!

-JT-

  • Contact Center
Everyone's tags (3)
6 REPLIES

Hi,what kind and version of

Hi,

what kind and version of voicemail is that? Unity? Unity Connection? Unity Express? Some custom app based on UCCX?

G.

New Member

Hi G, We are using Unity

Hi G,

 

We are using Unity Connection. Once the voicemail have been left in a mailbox 1, can that user move/forward that voicemail to mailbox 2 in order for the other user to act upon it?

 

Thanks!

-JT-

 

Hi,what do you mean by

Hi,

what do you mean by "forwarding"? User 1 can send a message to User2. Or do you want to do it programmatically?

G.

New Member

Hi G, Programmatically would

Hi G,

 

Programmatically would be nice. Being able to fwd it (manual/auto) to specific user mailbox will enforce some ownership of those voicemail.

 

Thanks!

-JT-

New Member

Hi      You can add the users

Hi 

 

    You can add the users extensions as alternate extension in the voice mail box which you receive the voicemails, so that those users can voicemails as well.  you can check the status of the messages of the voicemail box  by logging into the inbox using the following link,

https://X.X.X.X/inbox/

Please rate if this helps

Thanks

Barry

New Member

Hi Barry, I'm trying to find

Hi Barry,

 

I'm trying to find an end to end process for accountability as well as tracking

a) Once a particular user open/listens/reply/delete the voicemail, is there any report to such details?

b) Also trying to avoid/reduce using multiple applications for them. The visual voicemail directly on the IP Phone looks to be the cleanest approach as listening from the PC would required a different headset (they are the same agents handling inbound calls)

c) Being able to do some form of routing / voicemail assignment to agents/users in the group would be ideal ;)

 

Thanks!

-JT-

75
Views
0
Helpful
6
Replies
This widget could not be displayed.