If I have three types of calls (A,B,C), and the priority for A is 1 and priority for B is 2 and priority of C is 3, these three calls will be sent for same skill group, then to be able to apply the priority, I have to have three "queue to skill group" nodes, where the calls of type A will be routed for queue to skill group node which has priority 1, and the calls of typ B need to be routed for queue to skill group node of prioriy 2, ... ? Am correct?
So three queue to skill group nodes need to be in the script?
I would recommend having all calls go to one QueueToSkillGroup node, with a default queue priority (lets say 5). On the success branch, perform a ladder if check for your priority calls. On the true branch of the first if, set the priority node for your first priority, followed by queue treatment. On the false branch of your IF node, place another IF step with your second priority step, and so on.
With this, all calls come in to the QueueToSkill node with LAA, and at that point, the priority is not needed, rather, priority answering is only needed while in queue.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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