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New Member

Associate CTI ports to more than one group ?

Hi,

I'm wondering if I can make a pool of CTI ports ? I have 150 Licensed IVR ports, how can I share them for all my applications ?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Gold

Re: Associate CTI ports to more than one group ?

Hi,

You only have to create a 'Cisco Media Group' with 150 channels.

After that, you can set up a 'CTI Port Group' with the 150 CTI Ports that you have created in CallManager and after that in the JTAPI triggers you have to associate the 'Call Control Group'parameter to the 'Cisco Media Group' that you have cretaed, and you have to asscoiate the 'Primary Dialog Group' to the 'CTI Port Group' with the 150 ports.

Hope this helps,

Juan Luis

3 REPLIES
Gold

Re: Associate CTI ports to more than one group ?

Hi,

You only have to create a 'Cisco Media Group' with 150 channels.

After that, you can set up a 'CTI Port Group' with the 150 CTI Ports that you have created in CallManager and after that in the JTAPI triggers you have to associate the 'Call Control Group'parameter to the 'Cisco Media Group' that you have cretaed, and you have to asscoiate the 'Primary Dialog Group' to the 'CTI Port Group' with the 150 ports.

Hope this helps,

Juan Luis

New Member

Re: Associate CTI ports to more than one group ?

Thank you, that was what I was looking for

Regards.

Gold

Re: Associate CTI ports to more than one group ?

Thanks. And don?t forget to rate the useful posts.

Regards,

Juan Luis

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