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New Member

Audible alert of call in queue

Is there any way to generate an audible alert of when a call is in queue and no agents are in a ready status? IPCC Express.

3 REPLIES
VIP Super Bronze

Re: Audible alert of call in queue

Not naively. This would be difficult to engineer due to the nature of the RTP stream (directly from the PSTN gateway to the IP phone). The user can see this in the CAD or IPPA UI though.

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New Member

Re: Audible alert of call in queue

VIP Super Bronze

Re: Audible alert of call in queue

Nicely done Jeremy. +5.

Please remember to rate helpful responses and identify helpful or
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