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New Member

Audio Cuts when recording is enable. (Quality Manager)

Hi

I have deployed a recording QM solution (QM 8.5.2(SR2), CCX 8.5.1(SR4), CUCM 9.1) and I have a critical issue about the quality of the calls.

I'm using a Network Recording using Built in Bridge phone feature.

When a caller call to the agent and the recording is enable, the audio from agent to caller has a lot of cuts. Most than 50% time.

When the call is no recorded works fine.

Any idea?

 

Thank you

 

Best regards

Everyone's tags (1)
2 REPLIES
New Member

Fix it.It was g722 and iBLC

Fix it.

It was g722 and iBLC codec. They were activated in service parameters. Just desactivated them and reset the phones.

I hope it helps.

Best Regards

New Member

Still not working.After reset

Still not working.

After reset the phone the first recorded call works fine, the second and the next ones not.

It is going to make me crazy.

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