Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Audio source for queue music. Source from Audio server?

UCCX 7.2  express enhanced

Can I some how source my wav file from a server or from Call Manager. The issue I am having is I have my wav files that are split inot 1 minute increments so I can count how many minutes it is and run a IF statement to play another menu. 

Examlpe

Caller calls in and goes to queue

after one minute of queue music the caller hears "you are caller 1"

then the IF statement checks and sees how many seconds it has been

if it matches 3 minutes than plays a seperate menu

User chooses to stay in queu

Plays same one minute clip.

The issue is that same one minute clip is being played. what I would like is that it coninued to play the stream where it left off.

So I could just put in a 90 second MOH file but it still count as some of my places may want to check every minute and then they can choose to keep in queu or go to VM.

I added what I am talking about in the script as a attahcment

4 REPLIES
New Member

Audio source for queue music. Source from Audio server?

You could do something like this, set the hold music for the time alotment.

counter =0

START

Increment counter.

if counter = 1

Play Source wav

IF counter =2

play source wav

MENU OPTION

if counter <3

play source wav

MENU Options

HOLD MUSIC

DELAY 1 minute

END HOLD MUSIC

GOTO START

New Member

Audio source for queue music. Source from Audio server?

Counter = 0   where is this set at? are we talking using a IF step?

New Member

Audio source for queue music. Source from Audio server?

So I figured out the counter piece of it but my question would be then would the source wav file start where it left off or start over again from the begining after say the If counter = 1 step?

New Member

Re: Audio source for queue music. Source from Audio server?

The wav file will always start at the begining, if you want to have the wav file start at a specific place break up the wav file into peices.

You can use IF statements.

      

I created a quick example script.

221
Views
0
Helpful
4
Replies
CreatePlease login to create content