> I have enabled autoanswer in Agent Desk Settings in ICM and IP phone in CCM as well
What are you saying? are you saying you have tested these independently, or are you saying they are both set?
I don't use Agent Desk settings auto-answer, and prefer this is set in CUCM. "auto-answer with headset". This means they get the zip tone, and has some other nice behaviour - if they decide to not press the Headset button on the phone, they can disable auto-answer.
I probably would not use Agent Desk Settings again.
No problem with the "Wrap up time" = 5 secs. I guess you have "Work mode on incoming" = Required. This is how CAD likes this set up.
CAD or CTIOS - subtle diffs.
Anyway, it doesn't seem that I've answered your question - hey, what is your question? Not clear.
We are just starting to use Predictive mode for some agents and I was wondering about how to manage Auto answer:
The agents that will be getting calls via Predictive are also inbound agents. We're planning to have them on Predictive during the morning and switch to inbound in the afternoon. We would like to have auto answer active for the predictive calls but not for the inbound calls.
Is this possible without having to do major changes every time? I configured auto answer no the Agent Desktop settings.
Correct, I had the dialer Autoanswer registry key set to 0; once I changed it worked perfectly.
But now the business is talking about having a zip tone to notify the agents of a call.
Is the zip tone only available when auto-answer is configured with call manager?
If I understand correctly, doing auto answer via the call manager will make all calls auto answer; basically the device will go off hook on any call whether call center or not and/or agent logged in or not; correct?
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