Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Auto callback feature

The script works in testing but not in production. The reason is because when I test I immediately put myself in Ready and the script answers and all is well. In production the agents are not always immediately available, but the script does not wait for an agent to be ready. See the attached PDF

There is no spot in the script that allows an agent to become available before the callback begins. So depending on when an agent becomes available, he/she may here all of the message, part of the message, an error message saying the call cannot be completed, or after a minute the call times out and dies. I am a novice in scripting and I need some help if anyone is willing to give it. I have attached some documentation explaining my theory of why it is not working.

 

81
Views
0
Helpful
0
Replies
CreatePlease to create content