The script works in testing but not in production. The reason is because when I test I immediately put myself in Ready and the script answers and all is well. In production the agents are not always immediately available, but the script does not wait for an agent to be ready. See the attached PDF
There is no spot in the script that allows an agent to become available before the callback begins. So depending on when an agent becomes available, he/she may here all of the message, part of the message, an error message saying the call cannot be completed, or after a minute the call times out and dies. I am a novice in scripting and I need some help if anyone is willing to give it. I have attached some documentation explaining my theory of why it is not working.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...