Auto reply in CIM 4.2.4

[Shalid Kurunnan Chalil]

We have installed Cisco Email interaction manager 4.2.4 at one of our client site.

here we are unable to find the option for configuring auto reply (mail acknoldegment) in this.version of CIM.

If any one know about the auto reply configuration in CIM 4.2.4

[geoff]

Look at  page 54 of the 4.3 Guide Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Routing and Workflows.

Regards,

Geoff

[Shalid Kurunnan Chalil]

Hi Geo thank you for the information.

here when i configure rule for auto- acknowldgement, the rule condition is not active.

so i am not able to create any rules for auto ack.

[geoff · Accepted solution]

You have not made a rule. It's not that obvious - but type the rule name in the Rule Name box and press the Enter key. Now you can select and configure the rule, and again press enter to create a row.

Lots of the EIM config works this way. You must press Enter.

Regards,

Geoff