Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Auto Silent Recording

I have a IPCC 4.0.5(a) whit CCM 4.3(1). Silent Recording and Desktop Monitoring works fine, but I need to configure the call recording start automatic for only one team or Contact Service Queues?

how can I configure this option? Does it work for only one team or Contact Service Queues? and, where store this wav files?

Greetings

fixie rider
1 REPLY
New Member

Re: Auto Silent Recording

Open Cisco Desktop Administrator

Go to WF config > WF groups

Create New Work Flow group Coping existing one or creating totaly new.

Go to Voice Contact Work flow and add new.

Select from the drop-down what you want to record (in, out, both)

On Answerd Event create Utility Action (stard record)

Save and go to Personal config > agents

Click on every agent in the team of your choice and select the WF group.

112
Views
0
Helpful
1
Replies
CreatePlease login to create content